Privacy Policy

1. Who We Are and Scope

Trionyx Collective is a digital strategy and creative advisory practice. We advise businesses on digital roadmaps, user experience direction, search strategy, content planning, and copywriting. This Policy applies to information we process through this website and through the ordinary course of our client and prospective-client relationships. It does not apply to third-party websites, platforms, or services that we may reference or link to, each of which maintains its own privacy practices that we encourage you to review.

2. Information We Collect

We aim to collect only what we need to respond to you and to deliver our services well. The categories of information we may collect include the following.

2.1 Information you provide directly

When you submit a project brief, contact form, or email inquiry, you may provide your name, business email address, company name, the service focus you are interested in, and the contents of your message. When you become a client, we may additionally collect billing details, engagement documents, and any materials you choose to share so that we can perform the work.

2.2 Information collected automatically

When you browse the site, our hosting and analytics infrastructure may automatically record limited technical information such as your device type, browser, approximate region derived from your IP address, referring pages, and how you interact with the site. This information helps us understand aggregate usage and keep the site secure and performant.

2.3 Information from cookies and similar technologies

Our website and its underlying commerce platform may use cookies and similar technologies to remember preferences, measure traffic, and improve functionality. You can control cookies through your browser settings; disabling certain cookies may affect how the site behaves.

3. How We Use Information

We use the information we collect to respond to inquiries and prepare proposals; to provide, manage, and improve our advisory services; to communicate about projects, scheduling, and deliverables; to send administrative messages such as confirmations and invoices; to maintain the security and integrity of our systems; to comply with legal obligations; and to understand, in aggregate, how our website is used so that we can make it more useful. We do not sell your personal information, and we do not use the contents of your project materials for any purpose other than serving your engagement.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on your consent (for example, when you submit a form), on the performance of a contract (to deliver services you have engaged us for), on our legitimate interests (to operate, secure, and improve our business in ways that do not override your rights), and on compliance with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting processing that occurred before the withdrawal.

5. How We Share Information

We share information only as needed to run our practice responsibly. This may include trusted service providers who host our website, process payments, deliver email, or provide analytics, each acting on our instructions and under obligations of confidentiality. We may also disclose information where required by law, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition. We do not rent or sell personal information to third parties for their own marketing.

6. Data Retention

We keep personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, and comply with our legal and accounting obligations. Retention periods vary by the type of information and the context of the engagement. When information is no longer required, we take reasonable steps to delete it or to anonymize it.

7. Data Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. We encourage you to protect your own accounts and to share sensitive materials with us through channels we agree on together.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, update, or delete the personal information we hold about you; to object to or restrict certain processing; to withdraw consent; and to request a copy of your information in a portable format. You may also opt out of non-essential communications at any time. To exercise any of these rights, contact us using the details at the end of this Policy, and we will respond in accordance with applicable law. We will not discriminate against you for exercising your rights.

9. International Visitors

We are based in the United States, and information we process may be stored and handled in the United States or in other countries where our service providers operate. If you access the site from outside the United States, you understand that your information may be transferred to and processed in a jurisdiction with different data-protection rules than your own. Where required, we take steps to ensure appropriate safeguards for such transfers.

10. Children's Privacy

Our website and services are intended for businesses and professional audiences and are not directed to children under the age of sixteen. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to remove it.

11. Third-Party Links

Our site may reference or link to third-party resources for your convenience. We are not responsible for the privacy practices or content of those third parties. Reviewing their policies before providing information to them is your responsibility.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we do, we will revise the "Last updated" date above. Material changes may be communicated through the website. Your continued use of the site after an update indicates your acceptance of the revised Policy.